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Welcome Pack Cathedral House

DEAR GUEST


Welcome to Dornoch!
We hope that you have an enjoyable stay here at Cathedral House. We want to make your stay as perfect as possible so please let us know if any issues arise whilst you are staying with us
If you would like to shout about your stay on our socials,
then please feel free to tag us!
Instagram: @theholliesretreats_highland
Facebook: The Hollies Retreats Highland
Best wishes,
Your Hollies Team

THE HOLLIES RETREATS
-HIGHLANDS-
Welcome to Cathedral House by The Hollies Retreats, where style and luxury intertwine in the heart of the Scottish Highlands.
Based in the very center of Dornoch, overlooking the famous Dornoch Cathedral, Cathedral House is your luxury home away from home. Just steps away from a collection of coffee shops, boutiques and eateries, Dornoch is the perfect coastal town for a Scottish break away.
Perfectly situated for access to Royal Dornoch, with the world-famous golf club just a couple of minutes’ drive away.
We also understand that pets are part of the family too. That’s why we are pet-friendly, allowing your furry friends to enjoy a break too at an additional charge.


CONTACT DETAILS
In a property related emergency please contact either;
Office: 03330 151 320 (Between the hours of 9am – 5pm Monday – Friday)
Out of Hours Emergency Warden: 07474 199 381
Address: Cathedral House, Castle Street, Dornoch IV25 3SD
Email: [email protected]
Please contact the authorities on 999 if there is a medical, crime or fire related emergency in the first instance. Please then notify us of any emergencies that we will need to be aware of if the authorities are contacted.

-CATHEDRAL HOUSE HISTORY-
Dating back to the 1820s, Cathedral House has a diverse history.
Previously named ‘Trevose’, Cathedral House has exchanged hands only a few times since it’s initial build. It is believed that Cathedral House was previously occupied by Miss Lyon, a popular figure amongst Dornoch locals. Living out her final years in Dornoch along with her white fox terrier Trixie, Kathleen Lyon was a local legend, and her passing at aged 98 marked the end of an era.

Dornoch Cathedral circa 1960, taken from the garden of ‘Trevose’ by Miss Kathleen Lyon – featuring her dog Trixie.
Since Miss Lyon’s passing, Cathedral House has had several makeovers over the years, and now stands proudly as a self-catered accommodation in the heart of Dornoch.

CATHEDRAL HOUSE INFORMATION

At Cathedral House, we aim to ensure that your stay is as comfortable as possible. To facilitate a stress-free break, please follow our guidance:
CHECK IN
Guests are welcome to check-in from 4pm. We operate a contactless entry, with a keysafe located to the right hand side of the entry way to Cathedral House – the code is 2404. We kindly request that you do not arrive any earlier than 4pm (unless previously arranged), this allows us plenty of time for adequate cleaning and preparation of the house.
CHECK OUT
Check out is required no later than 10am. Upon vacating Cathedral House, please ensure that the keys are returned to the lock box.
We kindly request that ahead of check out, guests ensure that:
✓ Any beds used have their linen stripped and placed in the bathroom
✓ Recyling and waste is filtered in to the appropriate bins
✓ Any furniture moved is returned to it’s original position
PARKING
Please use the car park space that is located outside of the house, you should see the sign labelled Cathedral House car parking.
If these spaces are occupied then please utilise the ample roadside parking available in the immediate area.
GOLF STORAGE
To the exterior, we have a lockable golf storage for guests to use. You can find the key attached to the house keys in the keysafe.
FREE WI-FI
We are happy to offer free Wi-Fi for your convenience.

KITCHEN AREA
We hope you find that the kitchen is fully equipped with everything you need during your stay, including a basic first aid kit. You will find a fridge freezer, washing machine, dishwasher, crockery, glassware, and utensils for use. There are dishwasher tablets, washing up liquid, an antibacterial spray and cloths located underneath the sink. The iron, ironing board, and vacuum can be found in the cupboard at the bottom of the stairs.
LOST PROPERTY
Please contact us as soon as you know you have left something – we will reach out to our House Keeper as soon as we are notified of a missing item, and will make every effort to locate the item.
If we find any lost property, we will make every reasonable effort to store the item securely and contact you as soon as possible to return it, but if we cannot locate the owner and an item is not reclaimed within 3 months of the guest’s departure it will be disposed of by The Hollies.
SMOKING
Smoking is strictly prohibited inside Cathedral House. If evidence is found that you have been smoking inside the house, there will be a penalty charge for cleaning of £500.

GUEST RESPONSIBILITES

CLEANLINESS
We make every effort to ensure that Cathedral House is clean and tidy for your arrival, and we therefore ask that you leave the property in the same condition as you have found it. If the property is found to be left in an unsatisfactory state and results in additional cleaning time, we may deduct the additional cost from your security deposit. We will provide you with photographic evidence should this arise.
DAMAGES & PROPERTY REMOVAL
Cathedral House is decorated and finished to a luxury standard for your enjoyment. We reserve the right to charge guests the cost of replacing any items that are removed from the premises without consent. We also reserve the right to charge guests the cost of rectifying damage caused by accidental, deliberate, negligent, or reckless acts to the property or structure. We will make every effort to rectify any damage internally prior to contacting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
HOUSE ETIQUETTE
Please be respectful of other guests and our neighbours by keeping noise to reasonable levels. We ask for all guests to keep noise to a minimum by 10 pm. Excessive noise and disruption could result in you/your party having to vacate Cathedral House. Any behaviour that is deemed anti-social or where there is a failure to follow any of the site safety signs and instructions could also result in you/your party having to leave the site.
WASTE DISPOSAL
We kindly request that you follow the recycling guidance found both inside the house and in this information folder. Highland Council operate strict recycling legislation and will enforce fines if recycling is not separated per the rules outlined in this information folder. Please ensure that you take every effort to sort your waste in to the correct bins.


LOG BURNER SAFETY & INSTRUCTIONS-
LOG BURNING STOVE
When using the log burner please take care when laying, cleaning, and stoking the fire. The burner has a cast iron handle that you must use to open and close – there is a stove mitten provided, but we do ask for you to be extremely careful when using this as the outer door and surfaces get extremely hot when the fire is lit. Please ensure that any sparks that leave the stove when you are adding fuel are fully extinguished. When cleaning and re-laying always ensure that the ashes are cold. (A metal container is provided outside the lodge for the ashes). Logs are to be stored outside and can be purchased from the hardware store on Castle Street. To access this, simply use the key provided on your Lodge key set, take what you require during your stay and contact us to let us know how much you have taken. We will then charge you accordingly after your stay. All prices for the logs are available on the door of the Log Store. Please DO NOT stack on either side of the stoves as this will create a source of ignition from the heat. Use at your own risk. Please note, if are using the log burner, we would advise that you move the thermostat into the bedroom to ensure that the bedroom continues to be heated.
BUILDING THE PERFECT FIRE

  1. When lighting a fire, air is your friend. Every wood burner has air vents which should be opened completely before you start. They can then be adjusted once the fire has taken.
  2. Build a small pyramid-shaped structure in the middle of the stove using the kindling and a couple of firelighters. Make sure that there is space between the items so that air can get in to feed the fire as it gets going.
  3. Light the firelighters with a match and then as the kindling takes hold, partially close the door of the stove leaving a gap of about an inch to let in maximum air. You should not leave the room while the door is open.
  4. Once the kindling is burning strongly you can add two or three larger logs, being careful not to smother the fire.
  5. You can now shut and secure the door of the wood burner. Once the logs are properly alight you can adjust the air vents to half open or less so that your wood burns for longer. You may need to open them again if the fire dies down, or when adding new logs.
Golf holidays in scotland - Aerial view 14th par 4 from behind the green looking back to the tee at Royal Dornoch,Championship Course, Dornoch,Sutherland,Scotland.
Aerial view 14th par 4 from behind the green looking back to the tee at Royal Dornoch,Championship Course, Dornoch,Sutherland,Scotland.

GOLF
Scotland is known worldwide as the birthplace of golf and boasts some of the best courses in the world. The Highlands, in particular, offer a stunning backdrop for a round of golf, with courses ranging from challenging links courses to picturesque parkland courses. Here is a guide to some of the best golf clubs around the Highlands and courses that are close to Cathedral House.
ROYAL DORNOCH GOLF CLUB
Located just a stone’s throw away from Cathedral House is the famous Royal Dornoch Golf Club. Cathedral House is a perfect base for golf enthusiasts, with the golf course being just a minute’s drive or six minutes walk away. This historic links course is consistently ranked as one of the best in the world and has hosted numerous major championships.
Address: Royal Dornoch Golf Club, Golf Rd, Dornoch IV25 3LW, United Kingdom. Phone: +44 1862 810219.
CASTLE STUART GOLF LINKS
This modern links course was designed by Gil Hanse and offers spectacular views of the Moray Firth. It has hosted several European Tour events and is a must-play for golfers visiting the area.
Address: Castle Stuart Golf Links, Inverness IV2 7JL, United Kingdom. Phone: +44 1463 796111.