Forest Lodge Welcome Pack

The Hollies began in 1959 as a vegetable barrow on the side of the road with an honesty box. Over 60 years later, The Hollies Farm Shop has grown to become one of the best Farm Shops in the North West.

4 generations in the making, the family’s passion lies in sourcing great food and providing the best customer service, through every part of the business. Supporting more than 50 local suppliers, we stock some of the best produce that Cheshire has to offer, complimented by the best food from other regions and abroad. The family’s heritage lies within farming and they have always believed that the best local food should be tasty, high quality and fully traceable. Potatoes, carrots, seasonal vegetables, pumpkins, Christmas trees and plants are grown and nurtured within the family.

With sites open in Tarporley, Lower Stretton and accommodation across Cheshire, Scottish Highlands and Barbados – The Hollies can be found offering their famous customer service and high quality far and wide!

Tucked away behind The Hollies Farm Shop, you can discover The Hollies Forest Lodges, where tranquillity and luxury intertwine in the heart of Cheshire’s enchanting forests. Each of our lodges is a sanctuary named after the magnificent trees that grace our woodland surroundings.

From the elegant Scots Pine to the cosy Douglas Fir Lodge, our collection of charming accommodations offers a unique retreat experience. Each lodge is carefully crafted to provide a blend of modern comforts and rustic charm, allowing you to immerse yourself in the natural beauty of our forest retreat.

Your luxury retreat experience begins here.

THE HOLLIES FARM SHOP – LITTLE BUDWORTH

THE FARM SHOP & THE BARN

Monday to Saturday: 8.30am – 7pm
Sunday: 8.30am – 5pm

THE HOUSE (seasonal)

Monday to Sunday: 10am – 5pm

THE FRIESIAN ROOMS

Open daily our Takeaway offers breakfast, brunch, lunch, sweet treats and great coffee by local roasters.
Monday to Saturday: 8am – 6pm (Food until 4pm)
Sunday: 8am – 5pm (Food until 4pm)

THE HOLLIES FARM SHOP – LOWER STRETTON

Monday to Wednesday: 8am – 6pm (Café 8am – 3pm, Drinks until 4pm)
Thursday to Saturday: 8am – 7pm (Café 8am – 3pm, Drinks until 4pm)
Sunday: 8am – 5pm (Café 8am – 3pm, Drinks until 4pm)

HOLLIES FARM on the High Street – TARPORLEY

Monday – Saturday: 8am – 6pm
Sunday: 8am – 5pm

This pack is designed for your use before and during your stay, and it is important that you familiarise yourself with it. In this welcome pack you will find house rules, local recommendations and site information.

For information on emergencies, please find our dedicated emergency page later in the pack.

Should you have any queries please email:
reservations@theholliesretreats.co.uk

CHECK-IN / OUT TIMES
Check in from 4pm.
Check out from 10am.

PARKING
Each lodge is allocated two parking spaces directly outside . Additional vehicles can be parked on The Hollies main car park or by the office. Please refer to the map attached for further guidance.

OUTSIDE OF SHOP HOURS

Please note that the entrance and exit gates are shut outside of the shop opening hours. A key fob will be provided with your keys for the Out of Hours Entrance/Exit (see map) for your convenience. The code for the out of hours gate is 1234#

WHO TO CONTACT

Our Accommodation Team can be contacted Monday – Friday between 9am and 5pm on 03330 151 320.
Our Out of Hours Emergency Contact can be reached in an emergency on 01829 760 009 outside of these hours.

EMERGENCIES

Here at The Hollies Forest Lodges, we hope that your stay goes as smoothly as possible, but we understand that there may be times where problems arise. We want to ensure that we resolve any issues which may pop up. In order to best solve any in-house issues that present themselves, we kindly ask that guests read our information below.

In the event of an in-house emergency between the hours of 5pm-9am which directly affect the safety and use of the lodge during your stay, please contact our Out of Hours contact on 01829 760 009.

NON-EMERGENCIES
Should you encounter any issues which are not emergencies and do not pose immediate danger, please contact our accommodation team via email where our in-house accommodation teams will respond from 9am.

If you require emergency assistance (fire, ambulance, police), please dial 999

The full address for this site is:
The Hollies Farm Shop,
Forest Road,
Little Budworth
Tarporley, CW6 9ES

Out of hours, you will need to let the Emergency Services know that access to the site can be gained via Longstone Lane off the A49 – CW6 9ET. You will need to give them access through the Out of Hours Entrance/Exit gates using your key fob.

If you do call any emergency service, you are to inform the Out of Hours Emergency Warden on 01829 760 009.

FIRE

If you discover a fire, please call 999 and evacuate the lodge to the assembly point, located to the right of the exit of the Forest Lodge Park. If you do call any emergency service, you are to inform the warden on 01829 760 009. Follow the sign to the assembly point and wait for assistance.

In your Lodge for your own safety, we have provided:
• A C02 Cylinder. This can be used on any fire including an electrical fire – please follow the instruction on the cylinder.
• A Fire blanket. These are used for cooking fires, such as the hob, oil, or microwave. Please follow the instructions on the front of the blanket. It is an offence to misuse, remove or break any item that is provided to protect the health safety and welfare of yourself and others.

IN A NON-EMERGENCY FIRE – 01606 868700
NON EMERGENCY POLICE – 101
LOCAL HOSPITAL;
Victoria Infirmary, Winnington Hill, Northwich,
CW8 1AW
01606 564000

LOCAL PHARMACY
Rowlands Pharmacy Sandiway
16 Fir Ln
Sandiway
CW8 2NT

LOCAL FUEL STATION (1.3 miles away)
BP Tarporley Road
115 High St
Tarporley
CW6 0AY

To ensure that all guests have a pleasant and comfortable stay, we kindly request that all guests on site at The Hollies Forest Lodges adhere to the following guidelines:
• Please respect other guests and keep noise to a minimum after 10 pm
• Glitter or confetti are not allowed in or around the Lodges and hot tub
• The use of banned recreational substances is prohibited
• Guests bringing Pets to our pet-friendly lodges should ensure that our Terms and Conditions are followed at all times
• Please follow our guidelines regarding the use of the hot tub

CHECK OUT PROCESS

Check out across all of our lodges is required prior to 10am. This means that you should be vacating your lodge in advance of 10am. We kindly request that you leave your key in your Lodge before you depart.
Please ensure that you leave the lodge in the same condition as you found it, this means that the lodge is clean, tidy and furniture is restored to its original positioning. We do kindly request if guests are able to, please strip the beds ready for our House Keeping Team.

PRE-AUTHORISED DAMAGE DEPOSIT

We place a temporary hold on the card used at the point of booking as a cautionary deposit. Providing your accommodation has been left in a satisfactory condition, we aim to release the hold within 2 working days of
your departure. Should we identify any damage, unnecessary dirtying beyond fair use, missing items or negligent behaviour, we will seek to retain the value of this from your deposit. Should we do so, we will provide photographic evidence and share this with you. Once the funds have been released from the booking, the processing time it
may take to return to your bank will depend on your bank’s processing time – some banks may take up to 30 days to release the funds.

WIFI

We are happy to offer free Wi-Fi in every Lodge for your convenience. Please note that there may be occasional disruptions to the service that are beyond our control.
To connect to the Wi-Fi, please follow these simple instructions:
• Use your smart phone, laptop, iPad, or other device to scan for available
networks.
• Select the network with the same name as your Lodge.
• Choose the Lodge name as your network and proceed.
• You will find your password on the framed QR code inside the property

BREAKAGES

In the event that you experience any breakages during your stay, please don’t hesitate to notify a member of our staff. We’ll be happy to replace any items, where possible during your stay. Please note that any damages or breakages that are considered unreasonable will be charged from your damage deposit upon checkout or once the damage has been brought to our attention. In the event that any items within the Lodge are not working properly, please
let us know as soon as possible during your stay so we can promptly repair or replace them.

NOISE ETIQUETTE

We ask that you please be consider ate of all other guests and our neighbours by always keeping noise to reasonable levels. Please consider that during the evening any noise travels much further due to the environment. Excessive noise and disruption could result in you/your party having to leave the site. Any behaviour that is deemed anti -social or where there is failure to follow any of the site safety signs and instructions could again result in you/your party having to leave the site. We ask for all guests to keep noise to a minimum by 10pm.

SMOKING

A strict non-smoking policy is in place inside The Hollies Forest Lodges. If it is found that you have smoked inside the Lodge, there will be a charge for cleaning of £500. There are glass cigarette trays located externally for your convenience. Please ensure all cigarettes are fully extinguished as we are in a forest setting.

WASTE DISPOSAL

We kindly ask that all guests staying in the Lodges use the bin provided in the kitchen area. During your stay we kindly ask that you separate all glass bottles from your general rubbish so that they can be recycled. There is a small plastic bin outside your Lodge where you can place your bottles. If there is any excessive waste, we ask for you to place the bin bags into the wheelie bins at the left of the Forest Lodge entrance. Also, towards the site exit there are glass bins which we would like to encourage all guests to use. We aim to recycle as much of our waste
as possible. The Hollies appreciate your support in helping us do so.

PETS

Pets are ONLY permitted in the Douglas and Nordmann Fir at The Hollies Forest Lodges. Pets are NOT permitted in Scots Pine, Grand Fir, Noble Fir and Norway Spruce. View our T&Cs for more information.

REMOVAL OF / DAMAGE TO HOLLIES PROPERTY

We reserve the right to charge guests the cost of replacing any items that are removed from the premises without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing become evident after the guest has departed, we reserve the right to make a charge to the guest’s pre -authorised credit/debit card or send an invoice for the amount to the registered address.
We reserve the right to charge guests the cost of rectifying damage, caused by the accidental, deliberate, negligent, or reckless act of the guest to the property or structure. We will however make every effort to rectify any damage internally prior to contacting specialists to make the repairs, and therefore will make every effort
to keep any costs that the guest would incur to a minimum.

KITCHEN AREA

The kitchen is fully equipped with everything you should need, including a basic first aid kit. You will find a fridge freezer, dishwasher, crockery, glassware, and utensils for use during your stay. There are dishwasher tablets, washing up liquid, an anti bacterial spray and cloths located underneath the sink. Plastic glasses are provided for use in the hot tub. The iron, ironing board and vacuum can be found in the cloakroom. In Lodges with no
cloakroom, these will be in a wardrobe.

OVEN

If the oven will not turn on, then this is usually because it has been switched off at the mains near the hob. If this happens and the oven is failing to heat up, you will need to:
• Press and hold the timer button and the button that looks like a pot with
wavy lines at the top.
• Whilst holding these buttons, press the + button until the time changes.
• The oven should now be ready to heat up.

BEDROOMS

If you have French doors inside the bedroom, please don’t remove the keys as these can be used as your emergency exit.

HEATING

The thermostat can be found in the kitchen area of your Lodge. Please note, if are using the log burner, we would advise that you move the thermostat into the bedroom to ensure that the bedroom continues to be heated.

LOST PROPERTY

Please contact us as soon as you know you have left something. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed
within 3 months of the guest’s departure it will be disposed of by The Hollies

LOG BURNING STOVE

When using the log burner please take care when laying, cleaning, and stoking the fire. The burner has a cast iron handle that you must use to open and close – there is a stove mitten provided, but we do ask for you to be extremely
careful when using this as the outer door and surfaces get extremely hot when the fire is lit. Please ensure that any sparks that leave the stove when you are adding fuel are fully extinguished. When cleaning and re -laying always ensure that the ashes are cold. (A metal container is provided outside the lodge for the ashes). Logs are to be stored outside and can be purchased from the Farm Shop. Please DO NOT stack on either side of the stoves as this will create a source of ignition from the heat. Use at your own risk.
Please note, if are using the log burner, we would advise that you move the thermostat into the bedroom to
ensure that the bedroom continues to be heated.

BUILDING THE PERFECT FIRE

1. When lighting a fire, air is your friend. Every wood burner has air vents which should be opened completely before you start. They can then be adjusted once the fire has taken.
2. Build a small pyramid -shaped structure in the middle of the stove using the kindling and a couple of firelighters. Make sure that there is space between the items so that air can get in to feed the fire as it gets going.
3. Light the firelighters with a match and then as the kindling takes hold, partially close the door of the stove leaving a gap of about an inch to let in maximum air. You should not leave the room while the door is open.
4. Once the kindling is burning strongly you can add two or three larger logs, being careful not to smother the fire.
5. You can now shut and secure the door of the wood burner. Once the logs are properly alight you can adjust the air vents to half open or less so that your wood burns for longer. You may need to open them again if the fire dies down, or when adding new logs.

We want to ensure that you to have a comfortable and enjoyable time in our hot tubs, and as such we take hot tub safety and maintenance seriously here at The Hollies Retreats.

Our Hot Tubs are maintained at approximately 40 degrees Celsius for your relaxation, however, please note that the temperature of the tubs will drop slightly once the cover is removed. To ensure that all guests can enjoy the hot tubs, we ask that you refrain from altering the temperature displayed on the control panel and please put the cover back on when the hot tub is not in use.

If your Lodge has decking, please be aware that it can become slippery when wet. We kindly ask you to exercise caution when using the area to prevent any accidents.

Our House Keeping teams monitor the Hot Tub water and chemicals on a daily basis to ensure optimum Guest Safety. This enables us to ensure that the Hot Tubs are safe for use, with this in mind, we ask that you follow the rules provided to you which ensures your safety further.

Please ensure that all guests follow the below rules when using our hot tubs:
• No glitter or confetti in or around the hot tub area.
• To prevent any breakage, kindly use only plastic cups provided in your Lodge, and please do not bring any glassware near the hot tub.
• Smoking is not allowed in the hot tub area.
• To ensure water quality, we kindly ask that you shower before entering the hot tub and remove any lotions, tanning products, and perfumes.
• Please do not add any products such as bubble bath, salts, or oils to the water.
• For your safety, please do not use the hot tub if you are under the influence of alcohol, recreational substances, or medications.
• For your safety, please do not bring any electrical appliances, telephones, or tablets within 5 feet of the hot tub.
• Children under the age of 3 are not permitted to use the hot tub. Children over the age of 3 must be supervised at all times and not be left alone in the hot tub area.
• The hot tub’s water temperature should not exceed 104 degrees Fahrenheit (40 degrees centigrade).
• We kindly ask you to limit your soak time to 15 minutes and cool off before re-entry for your safety.
• Please enter and exit the hot tub slowly and safely.
• Do not stand on the cover or tamper with the settings, and do not use party poppers in the hot tubs.
• Failure to adhere to any of the rules may cause contamination of the hot tub, which may result in a penalty charge of £200 for excessive cleaning.
• Warning: The hot tubs should not be used for 30 minutes after they have been cleaned by Housekeeping during your stay.