Welcome to The Hollies Highland Lodges, where we provide a luxurious and comfortable retreat for your Highland getaway. The contemporary, high-end interior design creates a warm and inviting space, ensuring you feel at home during your stay.
Address: Speyside Suite, The Hollies Retreats, Grantown-on-Spey, PH26 3LY
CHECKING IN & OUT
At The Hollies Highland Lodges, we strive to ensure that your stay is as comfortable and stress-free as possible. To facilitate a smooth check-in process, please take note of the following information:
CHECK-IN / OUT TIMES:
Arrival time is from 4pm, where the lodge will be left open for your arrival, and keys will be available for you inside the property. Please ensure you use the Lodge Gate for your exit and entry.
Please note check-out is 10am.
We are unable to facilitate late check outs at The Highland Lodges. Due to the size and luxury nature of our lodges, our cleaning team run on a tight schedule, and as such guests staying in the lodges beyond 10am impedes our ability to give our next guests a 5 star changeover.
Should guests be staying an unreasonable amount of time beyond 10am, guests may be subject to a late check out fee, as per our Terms and Conditions.
FREE WI-FI
We are happy to offer free Wi-Fi in every Lodge for your convenience. However, please note that there may be occasional disruptions to the service that are beyond our control, this is due to the remoteness of the lodges.
PARKING:
Please use the main car park as your priority parking, this can be found by following the signs around the site. For loading and unloading you can use the allocated parking spaces at the lodges. Guests with mobility issues and all those who are blue badge holders can use the lodge parking spaces as their main parking space. Please refer to the site map included in this brochure.
Our car parks are under CCTV surveillance, so you can be reassured that you can leave your car in the main car park without any problem.
FOR YOUR INFORMATION:
To ensure that all guests have a pleasant and comfortable stay, we kindly request that you adhere to the following guidelines:
• Check-out time is 10am, and we request that you leave your key in your Lodge as you depart.
• Please leave the Lodge in the same condition as you found it (furniture returned to its original positioning, cleanliness and rubbish removed).
• Please follow our guidelines regarding the use of the hot tub (if your lodge has one).
• Please respect other guests and keep noise to a minimum after 10 pm.
• Glitter or confetti are not allowed in or around the Lodges and hot tub.
• The use of recreational substances is prohibited on site.
We hope that you have a wonderful stay at The Hollies Highland Lodges, and please don’t hesitate to contact us if you have any questions or concerns.
BREAKAGES & ACCIDENTS
At The Hollies Highland Lodges, we want to ensure that your stay with us is as comfortable as possible. In the event that you experience any breakages during your stay, please don’t hesitate to notify a member of our staff. We’ll be happy to replace any items during your stay where possible, and before the arrival of our next guests. Please note that any damages or breakages that are considered unreasonable (excluding general wear and tear) may be charged to you upon checkout or once the damage has been brought to our attention. In the event that any items within the Lodge are not working properly, please let us know as soon as possible so we can promptly repair or replace them. To ensure the safety and comfort of all our guests, our Lodges are thoroughly checked and serviced upon departure, in accordance with our Health and Safety Policy.
KITCHEN AREA:
The kitchen is fully equipped with everything you need, including a basic first aid kit. You will find a fridge freezer, washing machine, dishwasher, crockery, glassware, and utensils for use during your stay. There are dishwasher tablets, washing up liquid, an antibacterial spray and cloths located underneath the sink. Plastic glasses are provided for use in the hot tub. The iron, ironing board, and vacuum can be found in the
cloakroom or wardrobe.
LODGE ETIQUETTE:
Please be respectful of other guests and our neighbours by keeping noise to reasonable levels. We ask for all guests to keep noise to a minimum by 10 pm. Excessive noise and disruption could result in you/your party having to leave the site. Any behaviour that is deemed anti-social or where there is a failure to follow any of the site safety signs and instructions could also result in you/your party having to leave the site.
WASTE DISPOSAL
We kindly request that you use the bin provided in the kitchen area during your stay at the Lodges. If you have any excessive waste, we would appreciate it if you could place the bin bags into the wheelie bins located on site. Our aim is to recycle as much waste as possible, and we appreciate your support in helping us achieve this goal.
We have 3 bins in each lodge. All of them are labelled on the inside of their lids.
Waste separation and bags in the bins:
General waste with glass – black bag
Dry mixed recycling without glass – transparent bag
Food waste – biodegradable bag
Recycling area is located behind the lodges.
LOST PROPERTY
Please contact us as soon as you know you have left something. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed within 3 months of the guest’s departure it will be disposed of by The Hollies.
OVEN:
The oven needs the clock to be set to make them operational after a power cut or switch off. The ovens are operated with the soft touch controls on their face panel. With the square symbol button, cycle through the menu until they reach the clock settings, then the time can be set with the +/- symbols.
REMOVAL OF / DAMAGE TO HOLLIES PROPERTY:
We reserve the right to charge guests the cost of replacing any items that are removed from the premises without consent. We also reserve the right to charge guests the cost of rectifying damage caused by accidental, deliberate, negligent, or reckless acts to the property or structure. We will make every effort to rectify any damage internally prior to contacting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
SMOKING:
Smoking is strictly prohibited inside The Hollies Highland Lodges. If it is found that you have smoked inside the Lodge, there will be a charge for cleaning of £500. Glass cigarette trays are located externally for your convenience. Please ensure all cigarettes are fully extinguished.
OVEN:
The oven needs the clock to be set to make them operational after a power cut or switch off. The ovens are operated with the soft touch controls on their face panel. With the square symbol button, cycle through the menu until they reach the clock settings, then the time can be set with the +/- symbols.
REMOVAL OF / DAMAGE TO HOLLIES PROPERTY:
We reserve the right to charge guests the cost of replacing any items that are removed from the premises without consent. We also reserve the right to charge guests the cost of rectifying damage caused by accidental, deliberate, negligent, or reckless acts to the property or structure. We will make every effort to rectify any damage internally prior to contacting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
CONTACT:
In an emergency please contact either;
Out of Hours: 07474 199 381
Office: 03330 151 320 (Between the hours of 9am – 5pm Monday – Friday)
Address: (Muckrach Country House, Dulnain Bridge, Grantown-on-Spey, Morayshire, PH26 3LY)
The cottage has one wireless detachable thermostat located on the column in the living room, just above the 2 seater sofa and also TRVs (thermostatic radiator valve) which you can use to turn up or down specific radiators on the radiators. The wireless thermostat has to be used for temperature control.
The living room has a wood burner. If you use this, please move your wireless thermostat into a bedroom to ensure the heating stays on in the bedrooms.
Speyside Suite has 2 wall mounted thermostats – one in the bedroom and one in the living room. The 2 wall thermostats can be used to change the desired temperature.
Every radiator also has it’s own TRV (thermostatic radiator valve) which you can use to turn up or down specific radiators. The living room has an electric wood burner which can be operated with its own remote, located on the coffee table.
Speyside Loft has 1 wall mounted /not detachable/ thermostat in the bedroom and TRVs on the radiators. Same as above, the wall mounted thermostat has to be used for temperature control.
Glenmore Lodge has under floor heating inside and has wall mounted thermostats in each room and bathroom. Please note that the under floor heating takes a long time to change the temperatures inside, so we do not recommended to temper with the settings. We use set temperatures prior to arrival depending on the season and weather outside.
The living room has a wood burner.
We want you to have a comfortable and enjoyable time in our hot tubs, which are maintained at approximately 39 degrees Celsius for your relaxation. This is the optimal temperature for the tubs, plus this falls within the requirements of BISTHA (British and Irish Spa and Hot Tub Association). Please note that the temperature of the tubs will drop slightly once the cover is removed.
If your Lodge has decking, please be aware that it can become slippery when wet. We kindly ask you to exercise caution when using the area to prevent any accidents.
For your safety, we have established a few rules that we ask you to adhere to:
• No glitter or party poppers please.
• To prevent any breakage, kindly use only plastic cups provided in your Lodge, and please do not bring any glassware near the hot tub.
• Smoking is not allowed in the hot tub area.
• To ensure water quality, we kindly ask that you shower before entering the hot tub and remove any lotions, tanning products, and perfumes.
• Please do not add any products such as bubble bath, salts, or oils to the water.
• For your safety, please do not use the hot tub if you are under the influence of alcohol, recreational substances, or medications.
• For your safety, please do not bring any electrical appliances, telephones, or tablets within 5 feet of the hot tub.
• Children under the age of 3 are not permitted to use the hot tub. Children over the age of 3 must be supervised at all times and not be left alone in the hot tub area.
• The hot tub’s water temperature should not exceed 104 degrees Fahrenheit (40 degrees centigrade). We kindly ask you to limit your soak time to 15 minutes and cool off before re-entry for your safety.
• Please enter and exit the hot tub slowly and safely. Do not stand on the cover or tamper with the settings.
• You enter the hot tub at your own risk, and we kindly ask you to consult your doctor before using it if you have heart disease, diabetes, high or low blood pressure, or if you are pregnant.
• Failure to adhere to any of the rules may cause contamination of the hot tub, which may result in a penalty charge of £200 for excessive cleaning.
Warning: The hot tubs should not be used for 30 minutes after they have been serviced by Housekeeping usually around midday each day.
Meet our resident Highland Coos, Hamish & Dougal.
Scotland is known worldwide as the birthplace of golf and boasts some of the best courses in the world. The Highlands, in particular, offer a stunning backdrop for a round of golf, with courses ranging from challenging links courses to picturesque parkland courses. Here is a guide to some of the best golf clubs around the Highlands and courses that are close to The Hollies Highland Lodges.
Royal Dornoch Golf Club – located in Dornoch, about a 80 minute drive from The Hollies Highland Lodges. This historic links course is consistently ranked as one of the best in the world and has hosted numerous major championships. The course offers stunning views of the North Sea and the Scottish countryside. Address: Golf Rd, Dornoch IV25 3LW, United Kingdom. Phone: +44 1862 810219.
Castle Stuart Golf Links – located near Inverness, about a 35-minute drive from The Hollies Highland Lodges. This modern links course was designed by Gil Hanse and offers spectacular views of the Moray Firth. It has hosted several European Tour events and is a must-play for golfers visiting the area. Address: Castle Stuart Golf Links, Inverness IV2 7JL, United Kingdom. Phone: +44 1463 796111.
Nairn Golf Club – located in Nairn, about a 40-minute drive from The Hollies Highland Lodges. This classic links course is set along the coast and offers views of the Moray Firth and the Black Isle. The course has hosted numerous amateur and professional events and is a popular choice for golfers visiting the area. Address: Seabank Rd, Nairn IV12 4HB, United Kingdom. Phone: +44 1667 453208.
Boat of Garten Golf and Tennis Club – located in Boat of Garten, about a 20-minute drive from The Hollies Highland Lodges. This parkland course offers stunning views of the Cairngorm Mountains and the River Spey. The course is known for its challenging layout and is a great option for golfers looking for a different kind of golf experience in the Highlands. Address: Nethybridge Rd, Boat of Garten, PH24 3BQ, United Kingdom. Phone: +44 1479 831282.
Spey Valley Golf Course – located in Aviemore, about a 15-minute drive from The Hollies Highland Lodges. This championship course is set in the heart of the Cairngorms National Park and offers panoramic views of the mountains. The course is known for its challenging layout and has hosted several professional events. Address: Aviemore PH22 1PY, United Kingdom. Phone: +44 1479 812920.
Grantown-on-Spey Golf Club – located in Grantown-on-Spey, about a 10-minute drive from The Hollies Highland Lodges. This classic parkland course is set in the heart of the Scottish Highlands and offers stunning views of the Cairngorm Mountains. The course is known for its challenging layout and is a popular choice for golfers of all skill levels. Address: Golf Course Rd, Grantown-on-Spey PH26 3HY, United Kingdom. Phone: 01479 872079.
Scotland is well-known for its vast stretches of green rolling hills and pristine lochs, but it’s also world-renowned for its whisky. The Scottish Highlands with its rugged landscapes is the perfect destination for whiskey lovers.
WHERE TO GO
The Scottish Highlands are home to some of the most famous whisky distilleries in the world. Some of the must-visit places include Speyside, which is home to over half of Scotland’s distilleries, and Islay, which is famous for its peaty, smoky whiskeys. Other notable regions include the Highlands, Lowlands, and Campbeltown.
Some of the most famous distilleries to visit in the Highlands include Glenmorangie, Macallan, and Glenlivet. In Islay, some of the must-visit distilleries include Laphroaig, Ardbeg, and Lagavulin. Each of these distilleries offers a unique experience, so make sure to plan your visits according to your tastes.
THE CAIRN DISTILLERY
Nestled in the Cairngorms National Park, just a 4 minute drive from The Hollies Highland Lodges, The Cairn is a new home for adventure seekers and whisky lovers to explore and be inspired by the very best Scotland has to offer. Discover awe-inspiring views, passionate people and extraordinary tastes and flavours, shaped by the untamed wilderness that surrounds us. For tours and experience please visit https://www.thecairndistillery.com/